Jerad here from Kaggle. I’m the tech lead for the Community Eng team, the team supporting phone verifications.
We’ve heard that a number of you are experiencing issues having your phone verified. I believe this is mostly in the form of just never receiving the verification code after you request it.
This is certainly a pain point that we’d like to remedy – obviously it’s hard to do much at Kaggle without verifying your phone! So I thought I’d reach out directly to you folks to see if we can gather more info and identify what could be happening.
For the folks that are ok with sharing, I’d love to hear more details if you have tried and aren’t able to get a verification code.
Specifically, any of the following would be helpful:
- The issue you’re experiencing (e.g. not receiving code, code not working, etc.)
- The domain suffix (e.g. “.edu”) of your email address
- The country code of the phone number you’re entering (e.g. “+1” for US)
- Any other (non-sensitive) info that you think may be relevant
Also, if there are folks that don’t have issues but share some common data points as the folks that post here with issues, that would help isolate the issue as well.
Hopefully once we have more details, we can identify some patterns of where the issues are.
Thanks for your patience, and for helping us resolve this!