Hi Andy,
I had the same problem with mine (except mine was on the initial setup). I emailed support and they told me to SSH into the machine (which I had no idea what that meant). If you’re working on a Windows machine, download PuTTY (https://www.putty.org/), which will allow you to SSH into the public IP address assigned to your machine. Then enter your password and launch Jupyter notebook and work as needed.
Hi lets say I use putty so should i first start the machine in the browser before opening it in putty ? and should i press shutdown on the browser once im done ?